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University Admin Help Center

Welcome to the University Admin Help Center. Here you’ll find everything you need to get started, manage your account, and support your students.

Getting Started with Onboarding

When you log in as a University Admin, you’ll land on your Dashboard. From here, you can view key information about your students, manage invitations, and track usage analytics.

Step 1: Explore the Dashboard

  • The Dashboard provides an overview of student activity and engagement.

  • Use the quick links in the left-hand navigation to access Students, Invite Students, Usage Analytics, Settings, and Support.

Step 2: Add or Invite Students

  • Head to the Invite Students tab to bring students into the platform (see detailed instructions below).

  • Once invited, students can begin using the system to track their goals, applications, and progress.

Step 3: Customize Your Settings

  • Adjust system preferences, notification settings, and account details under the Settings tab.

Managing Students

The Students tab is your hub for overseeing student activity. Here you can:
  • View student profiles: See progress, activity, and engagement.

  • Track usage: Monitor how students are interacting with the platform.

  • Manage access: Remove students who are no longer active or need to be reassigned.

Inviting and Adding Students

There are two ways to bring students onto the platform:
  1. Send Invitations

    • Go to the Invite Students tab.

    • Enter the student’s email address.

    • Send an invitation directly from the system.

    • Students will receive an email with a link to register.

  2. Add Students Manually

    • Use the manual add option (if enabled for your university).

    • Fill in the student’s name and email to create their profile immediately.
Pro Tip: Keep track of invitations. You can see pending and accepted invitations in the Invite Students section.

Usage Analytics

The Usage Analytics tab helps you understand how students are engaging. Here you’ll find:
  • Active student counts

  • Feature usage trends

  • Engagement levels over time
This data makes it easy to measure student participation and identify areas where additional support may be needed.

Settings

In the Settings tab, you can customize your university admin account.
  • Update account details (name, email, password)

  • Adjust notification preferences

  • Manage institution-level settings (if applicable)

Submitting Support Tickets

If you ever need help, head to the Support tab.

How to Submit a Ticket:

  1. Click Support in the navigation.

  2. Fill out the support request form with:

    • Your name and email

    • A clear description of the issue

    • Any relevant screenshots (if applicable)

Submit the form — our support team will follow up promptly.

Tip: The more detail you provide, the faster we can help resolve your issue.

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